• Handle inbound and outbound customer calls in a professional manner.
• Provide excellent customer service and support by addressing inquiries and resolving issues.
• Document interactions with customers accurately in the CRM system.
• Assist with scheduling appointments and managing follow-ups.
• Collaborate with team members to improve overall customer satisfaction.
• Maintain a positive attitude and promote the company’s products and services.

Requirements

• High school diploma or equivalent
• Experience Level: 1-3 years
• Proficiency in English Language, Customer Service, and Salesforce
• Skills and Competencies: Strong problem-solving and organizational skills
• Qualities and Traits: Excellent communication skills and a positive attitude
• Responsibilities and Duties: Ability to work in a fast-paced environment and multitask effectively