• Handle inbound and outbound calls professionally and efficiently.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document call information in the customer relationship management (CRM) system accurately.
• Assist in implementing strategies to improve customer satisfaction.
• Collaborate with team members to achieve individual and team targets.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: Entry-level: 0–2 years.
• Skills and Competencies: Proficient in English, excellent customer service skills, strong problem-solving abilities, and effective people skills.
• Responsibilities and Duties: Comfortable working in a call center environment.
• Qualities and Traits: Positive attitude, strong communication skills, and a passion for helping others.