Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

R$1.4-2.9K[Mensual]
No - Misamis OrientalSem necessidade ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de Telecomunicação

  • Recompensas e reconhecimento de funcionário

    Comissões, Bônus de desempenho, Programa de reconhecimento de funcionário, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Desenvolvimento Profissional

    Treinamento de Trabalho

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Descrição:

Call Volume

  • Inbound calls: Customer support, inquiries, complaints.
  • Outbound calls: Sales, follow-ups, surveys.

Average Handle Time (AHT)

  • The average time it takes to handle a customer interaction from start to finish, including talk time and after-call work.

Occupancy Rate

  • The percentage of time agents spend actively handling calls versus being idle.

Service Level

  • The percentage of calls answered within a specified time (e.g., 80% answered within 20 seconds).

Shrinkage

  • Time when agents are paid but not available for calls (e.g., training, breaks, meetings).

Channel Mix

  • Calls, emails, live chat, social media, and text-based interactions.

Peak Hours / Seasonal Variations

  • High workload periods like holidays, billing cycles, or product launches.


Requisito

  • at least HS Grad (old curriculum) / SHS Grad
  • Excellent Communication Skills
  • preferably with at least 6mos CCE
  • Salary Package:

No CCE - 16,850

6-12 mos CCE - 19K

13 mos & up CCE - 21K

*Earn as much as 45K!

Atendimento ao clienteIdioma InglêsResolução de Problemas
Preview

Rosito lascona

HR ManagerMetacom Business Process Outsourcing Solution Inc.

Ativo dentro de três dias

Local de trabalho

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

Postado em 19 June 2025

Jobs

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Metacom Business Process Outsourcing Solution Inc.

Desfinanciado / Anjo

501-1000 Funcionários

BPO & Centro de Chamadas

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