• Handle inbound customer calls with professionalism and accuracy.
• Assist customers in resolving inquiries, issues, and complaints effectively.
• Document all customer interactions in the database for reference and tracking.
• Provide information about products and services to enhance customer experience.
• Collaborate with team members to improve on service delivery and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1 year of experience in a sales and customer service role.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Proficiency in using computer systems and CRM software.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented attitude.
• Responsibilities and Duties: Ability to handle challenging calls with patience and professionalism.