• Provide exceptional customer service and support to clients through various communication channels.
• Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in scheduling appointments and coordinating with relevant departments.
• Demonstrate strong problem-solving skills to identify and resolve customer concerns.

Requirements

• Educational Qualifications: College Diploma or equivalent
• Experience Level: Junior: 6 months BPO experience
• Skills and Competencies: Proficient in English language, strong customer service orientation, excellent problem-solving skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency.
• Responsibilities and Duties: Ability to multitask and prioritize workload in a fast-paced environment
• Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude towards customer service.