• Handle incoming calls from customers and address their inquiries efficiently.
• Provide accurate information regarding products and services.
• Manage customer complaints and provide appropriate solutions or escalate them as needed.
• Maintain detailed records of customer interactions and transactions.
• Achieve individual and team performance goals through effective communication and problem-solving.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years of experience)
• Skills and Competencies: Excellent verbal communication and interpersonal skills
• Qualities and Traits: Friendly, patient, and professional demeanor
• Responsibilities and Duties: Ability to work in a fast-paced environment and adapt to varying customer needs