• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information and solutions to customer complaints and queries.
• Schedule appointments and follow up with customers as necessary.
• Maintain thorough and accurate records of all interactions with customers.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: No prior experience required, but customer service experience is a plus
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Ability to manage time effectively and prioritize tasks
• Qualities and Traits: Strong work ethic and commitment to customer service