Description

• Provide excellent customer service through non-voice channels such as email and chat.
• Respond to customer inquiries and resolve issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall service delivery.
• Actively participate in training sessions and team meetings.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong written communication skills.
• Skills and Competencies: Proficiency in using computers and various software applications.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Qualities and Traits: Ability to work well under pressure and meet deadlines.