1. Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
2. Handle customer complaints with empathy and professionalism to ensure client satisfaction.
3. Assist in maintaining customer accounts and processing orders accurately.
4. Collaborate with other team members to enhance service delivery and improve customer experiences.
5. Document interactions and maintain accurate records of customer communications.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Ability to handle challenging situations calmly
• Qualities and Traits: Friendly, patient, and proactive attitude

Recruitment Process and Required Score

1. Talkpush QR pre screening form
2. Talkscore Assessment - B1
3. HRI
4. Versant Oral/Written - B2
5. Ops Interview
6. Job Offer