Are you ready to make an impact? 

Join Infosys BPM Philippines as Center of Excellence (CoE) Leader based in BGC, Taguig facility. 

Jumpstart your career today!

Position Overview:

Center of Excellence (CoE) plays a crucial role in driving innovation, best practices, and operational efficiency within the CEIU Team in the Philippines. Below is the main responsibility and job description of what we need in a candidate.

Key Responsibilities:

• Standardization & Best Practices – Establishing consistent methodologies, frameworks, and guidelines to improve efficiency.

• Knowledge Sharing & Training – Providing expertise, coaching, and skill development to enhance team capabilities.

• Process Optimization – Identifying inefficiencies and implementing improvements to streamline workflows.

• Technology & Innovation – Leading the adoption of new tools, automation, and digital transformation initiatives.

• Governance & Compliance – Ensuring adherence to industry standards, regulations, and internal policies.

• Performance Measurement – Tracking key metrics, analyzing data, and driving continuous improvement.

• Strategic Guidance – Supporting leadership in decision-making and aligning initiatives with business goals

Key Requirements:

• Bachelor's degree, in any field. 

• Minimum 15 years of experience in operational/business excellence, process improvement, or similar director level roles

• Extensive background working in/with operations in a business process outsourcing (BPO) space

• Strong project management, analytical, problem-solving, and leadership skills.

• Exposure in change management and organizational development

• Excellent communication and collaboration skills

• Experience with business process management tools and methodologies (e.g., Lean, Six Sigma)

• Amenable to work on-site observing middle and night shift

• Preferably someone who can start immediately, not required.

Why Infosys BPM Philippines?

• Quarterly Performance Bonus

• 24 Leaves annually

• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

• Outstanding career development opportunities and fast track career progression

• Enjoy a fair work-life balance.

• Learning and Development Trainings

• We value Inclusion and Diversity

• Great Place to Work - Certified

Office Location: 23/F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines” 

Please refer to job description.