Chat Support Representative

MD-TORCH Solutions

R$1.8-2.2K[Mensual]
No - MakatiSem necessidade ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de saúde

  • Benefícios de Habilidades

    Quartos de Dormir

  • Desenvolvimento Profissional

    Desenvolvimento Profissional

  • Balanço de Vida

    Horas Flexíveis

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What you'll be doing

  • Engage with customers through chat, provide prompt and accurate responses to a wide range of inquiries
  • Demonstrate excellent communication and problem-solving skills to efficiently address customer needs
  • Document interactions and follow up on actions in a timely manner
  • Collaborate with team members to share best practices and identify opportunities for process improvements
  • Maintain a thorough understanding of Telco products, services, and policies to provide customers with reliable information
  • Contribute to the achievement of key performance indicators and customer satisfaction goals

What we're looking for

  • HS/SHS GRAD + Open to all segment, WITHOUT or WITH BPO experience in a customer service or call centre environment, preferably in the Telco industry-CHAT SUPPORT
  • Strong communication and interpersonal skills, with the ability to build rapport and provide empathetic support
  • Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
  • Proficiency in English, both written and verbal
  • Familiarity with customer relationship management (CRM) systems and data entry
  • Ability to work in a fast-paced, target-driven environment and adapt to changing priorities


Preview

Mac Arce

HR OfficerMD-TORCH Solutions

Responder Hoje 0 Vezes

Local de trabalho

Glorietta 5. Ayala Ave, Makati City, Metro Manila, Philippines

Postado em 05 November 2025

MD-TORCH Solutions

Não é necessário financiamento

<50 Funcionários

Recursos humanos e recrutamento

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TORCH Solutions

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