Client Success Champion – Financial Services (Onsite | International Account)

Metacom Careers

R$2-4.1K[Mensual]
No - Taguig<1 ano de experiênciaBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Presente Trimestral

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Vida, HMO

  • Outros

    Eventos Sociais da Empresa, Festas do Escritório

  • Benefícios de Habilidades

    Academia de Inscrição, Espaço de estacionamento, Quartos de Dormir

  • Desenvolvimento Profissional

    Treinamento de Trabalho, Desenvolvimento Profissional

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Descrição:

As a Client Success Champion, you will play a vital role in supporting customers of a globally recognized financial services institution. You’ll handle inquiries via phone, email, or chat with professionalism and empathy, ensuring high-quality service delivery at all times.


Your responsibilities include:

  • Assisting clients with account-related concerns and transactions
  • Providing accurate and timely solutions in line with financial service standards
  • Navigating multiple systems efficiently to resolve customer issues
  • Following security and compliance guidelines when handling sensitive information
  • Maintaining a positive and customer-first attitude in every interaction
  • Meeting performance metrics related to quality, productivity, and client satisfaction


This is a voice-based role under an international account, with onsite work required in Taguig City.

Requisito

  • At least 6 months of BPO experience in an international account (Local BPO experience is not accepted)
  • At least 2nd year college undergraduate
  • Excellent verbal and written English communication skills
  • Willing to work onsite and on a shifting schedule (night shifts may apply)
  • Customer-focused, adaptable, and a strong problem-solver
Idioma InglêsAtendimento ao clientephone etiquetteJogador de equipe
Preview

Regeinald "IVAN" Baldomaro

talent acquisition specialistMetacom Careers

Ativo dentro de três dias

Local de trabalho

Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines

Postado em 29 May 2025

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