Work Schedule: Monday to Friday, 8AM to 5PM

Work Setup: 100% Field Work

About the role:

The Client Support Officer will be responsible for driving retention and customer success by providing excellent onboarding and after-sales support to our partner schools.
This role is under our Business Development Department and will be reporting to the Area Manager of the assigned team.

Responsibilities:
1. User Experience and Client Management:

- Assist new clients with onboarding, guiding them through setup procedures and ensuring a smooth transition to using products or services.

- Conduct comprehensive training sessions for end-users to effectively navigate and utilize Quipper’s eLearning platform while highlighting product functionalities and features.

- Perform classroom observations to identify opportunities for partner schools and teachers to optimize platform utilization.

- Ensure client interactions and support activities comply with relevant regulations, industry standards, and company policies.

2. Product Support:

- Assist our partner schools with platform setup and resolving any technical issues they might experience.

- Provide technical assistance to our partner schools by troubleshooting, analyzing, and reporting product errors, failures, or malfunctions.

- Address clients’ needs promptly through efficient problem-solving and resolution of complaints.

- ​​Analyze customer feedback and provide insights to management for continuous improvement.

- Stay up-to-date with new product and feature launches

- Collaborate with other departments, such as Business Development, Global Product Development, and Business Operations & Strategy, to ensure a cohesive approach to client support and service delivery.

3. Others:

- Assist Business Development Account Officers by delivering product presentations during sales presentations.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Schedule:

• 8 hour shift
• Flextime
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Please refer to job description.