Work Arrangement: Fully Onsite at either Bacolod/Cebu office on a fixed Night Shift schedule

About the Role

The Collections Specialist plays a crucial role in ensuring the timely collection of outstanding receivables from customers. This position requires strong communication skills, attention to detail, and a proactive approach to resolving payment issues. The specialist will work closely with internal departments and external customers to facilitate the collection process while maintaining positive relationships

Primary Responsibilities & Expectations

• Dunning Process Management:
• Manage the dunning process for overdue accounts.
• Send out reminder notices, statements, and other communications to customers with outstanding balances.
• Monitor and track responses to dunning communications.
• Maintain and file Accounts Receivable Collections/Dunning Information
• Contribute to team effort by accomplishing various other duties as needed

• Collections Management:
• Contact customers via phone and email to follow up on overdue

payments.

• Negotiate payment plans and terms with customers to facilitate

payment resolution.

• Record all collection activities and maintain accurate documentation of customer interactions.

• Dispute Resolution:
• Investigate and resolve billing discrepancies or disputes in a timely manner.
• Collaborate with the sales and customer service teams to address customer concerns and disputes effectively.

• Customer Relationship Management:
• Build and maintain positive relationships with customers to encourage timely payments.
• Provide exceptional customer service and support to address inquiries related to billing and payment

Skills and Qualifications

• Proven experience in accounts receivable, collections, or a related financial role.
• Experience with SaaS company, preferred
• Experience with Hubspot and Chargebee, preferred or equivalent CRM/Revenue systems
• Must have at least 2-3 year of Excel experience
• Must have at least 3-5 year of customer service experience
• Strong understanding of accounting principles and practices.
• Ability to multitask, prioritize workload, and meet deadlines.
• Detail-oriented with a high level of accuracy in data entry and record keeping.
• Problem-solving skills and ability to work independently as well as part of a team.
• Must have pleasant phone voice, strong computer skills, familiar with electronic record keeping and clean background
• Willingness to adapt to changing priorities and business needs.
• Strong ethical standards and commitment to maintaining customer

confidentiality.

Why Join CoDev?

• Medical and Life Insurance Package: Available on the 2nd month, including coverage for 2 dependents
• Company-Provided Equipment: Plus a monthly utility stipend of PHP 1,500
• Regularization Increase: Granted after 6 months
• Annual Salary Increase: Based on performance
• Tax-Free Allowances: Incorporated into your pay
• Salary Loans: 0% interest, payable within 2 months
• Opportunities for Self-Improvement: Access to online training platforms such as Udemy, Pluralsight, and other resources

Job Type: Full-time

Pay: Php25,000.00 - Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)
• Billing: 3 years (Required)

Work Location: In person

Please refer to job description.