To deliver administrative support to the Workers Compensation Team to ensure an effective, economic and prompt claims service for clients.

ACCOUNTABILITIES

Processes & Systems

• Undertake workers compensation claims team administration tasks in order to deliver economic liability claims outcomes for the Company
• Follow workers compensation claims administrative processes and systems to ensure effective, economic and prompt claims service.

Operations

• Process payments for the National Workers Compensation claims portfolio
• Claims lodgment for the National Workers Compensation claims portfolio
• Ensure all relevant claims documentation is scanned onto ClaimsCenter and allocated to relevant WorkCover Case Managers
• Prepare claims confirmation letters and supplementary documents within a timely manner.
• Provide general administrative support to the Team in all aspects of the claims process.
• Identify and support workers compensations claims team improvements.
• Ensure accurate and timely collation and dissemination of relevant information relating to workers compensation claims.

Regulatory & Reporting

• Follow compliance requirements for workers compensation claims.

Service

• Liaise with clients to ensure all supporting documentation is received in a timely manner.
• Take opportunities to maintain positive and constructive relationships with clients, regulators, auditors and all other relevant stakeholders.  

Other

• Undertake any other duties, as required, by your line manager. 

KNOWLEDGE & EXPERIENCE

• Previous experience in managing claims team administration within the Workers Compensation Insurance Industry (preferable).
• Previous experience in supporting a team and conflicting priorities.
• Proven customer service disposition.

 SKILLS/ABILITIES 

• Good customer service and relationship management skills
• High level of computer literacy
• Strong organisation skills
• Excellent oral and written communication skills
• Well-developed cognitive and analytical capability
• Ability to work within a team environment

BENEFITS    

• Competitive salary and benefits package
• Hybrid work arrangement with morning shift hours
• Supportive, values-driven and inclusive work environment
• Professional development and career growth pathways