CSR | 30,000 | Excellent Comms | At least 1 year CSR experience in a BPO Company

Career at Callmax Solutions - Philippines

Negociável
No - Cavita1-3 Anos ExpDiplomaTempo Inteiro
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Descrição do Trabalho

Descrição:

For faster process, Send your updated Resume to [email protected] and Indicate "CSR Application" to the Email Subject


Qualifications:

1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.

2. Detail-Oriented: Highly organized with a strong attention to detail.

3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing

priorities.

4. Technical Skills: Proficient with CRM software and other customer service tools.

5. Teamwork: Ability to work independently and collaboratively as part of a team.

6. Attitude: Positive attitude and strong work ethic.

7. Education: High school diploma or equivalent required.


Job Responsibilities:

1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly

and professionally.

2. Issue Resolution: Address and resolve customer complaints related to damages, order

discrepancies, and other concerns effectively.

3. Order Follow-Up: Provide updates on order status and follow up with customers on

outstanding orders.

4. Internal Communication: Collaborate with sales teams and other internal departments to

resolve customer issues and ensure satisfaction.

5. Record Keeping: Update customer records and track orders to facilitate accurate and

timely issue resolution.

6. Process Improvement: Identify recurring customer issues, suggest process improvements,

and report findings to management.

7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer

service and support.

Requisito

Please refer to job description.

Habilidades de ComunicaçãoResolução de ProblemasEmpathyOuvindo ativoGerenciamento de TempoGerenciamento de relacionamentoResolução de conflitosMultitarefaAdaptabilidadeConhecimento do Produto
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Boss

HR ManagerCareer at Callmax Solutions - Philippines

Local de trabalho

T DE CASTRO BUILDING 2 Emilio Aguinaldo Hwy, Imus, Cavite, Imus, Calabarzon, PH

Postado em 29 May 2025

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