Customer Care Associate

Corporate Frontline Solutions

R$1.9K[Mensual]
No - Pasig1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Descrição:

Job Descriptions:

  • Handles invoicing queries and resolutions
  • Answer queries from customers from email and call inquiries regarding invoice concerns.
  • Communicates to internal stakeholders relating to customer concerns and escalates, notifies customers care manager of business impacting problems.
  • Performs 1st level problem resolution, one contact resolution and first call resolution when necessary.
  • Handle customer’s request for CTC D/O and CTC invoices
  • Invoice and Invoicing Management
  • Print & mail invoices, debit notes and credit notes as needed.
  • Prepare invoices according to customers’ requirements for payment before dispatch
  • Submit e-invoice in customers’ designated portals and government web portals
  • Monitor GR status prior to submission of invoices in customers portals.
  • Maintain proper documentation filing
  • Manage and update customers contacts and email address for e-invoice/ e-SOA
  • Coordinate with stakeholders to handle customer’s new invoice submission requirements.
  • Attend training and conduct UAT on use of customer's web portal for e-invoice submission.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php645.00 per day

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Schedule:

  • Holidays
  • Monday to Friday
  • Overtime

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Language:

  • English (Preferred)

Work Location: In person

Requisito

Please refer to job description.

Habilidades de ComunicaçãoResolução de ProblemasEmpathyOuvindo ativoGerenciamento de TempoGerenciamento de relacionamentoResolução de conflitosMultitarefaAdaptabilidadeConhecimento do Produto
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Boss

HR ManagerCorporate Frontline Solutions

Local de trabalho

The Strip Commercial Complex, Ortigas Extension, Meralco Avenue, Pasig City, Metro Manila, Philippines

Postado em 04 June 2025

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