• Respond to customer inquiries via various channels, including phone, email, and chat.
• Provide accurate information about products and services, resolving customers' issues effectively.
• Document customer interactions and feedback to improve service and product offerings.
• Collaborate with team members to enhance customer satisfaction and support processes.
• Participate in ongoing training to keep up-to-date with product changes and customer service best practices.

Requirements:

• Job Title: Customer Care Representative
• Job Function: Customer Service and Support
• Responsibilities and Duties: Strong ability to manage customer inquiries with patience and professionalism.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.
• Qualities and Traits: Excellent communication and interpersonal skills, showing empathy and understanding in every interaction.
• Qualities and Traits: Strong problem-solving skills and a commitment to providing high-quality customer service.