Customer Care Representative

Cloud Sense Sdn Bhd

R$4.8-5.8K[Mensual]
No - Kuala Lumpur1-3 Anos ExpEdu não necessárioTempo Inteiro
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Este trabalho está aberto a Malásia

Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Opinião Anual

  • Saúde e Bem-Estar

    Seguro de saúde

  • Benefícios de Habilidades

    Panorâmica de Bem Estado

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Licença Compassionada, Maternidade e licença de paternidade, Licença médica

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  1. Respond to incoming customer inquiries and requests via email, and chat in a professional and timely manner
  2. Troubleshoot and resolve customer issues, escalating complex cases as needed
  3. Escalating queries and concerns, when necessary
  4. Collaborate with cross-functional teams to ensure customer satisfaction
  5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


What we're looking for

  1. Excellent communication and interpersonal skills, with fluency in both English and Mandarin
  2. Strong customer service orientation and the ability to provide exceptional support
  3. Proven problem-solving and critical thinking skills
  4. At least 1-2 years of experience in a customer service or call centre environment; Fresh Graduate is welcome to apply
  5. Able to work on shift rotational including weekend and public holiday
  6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Idioma InglêsAtendimento ao clienteFalando mandarimHabilidades Interpessoais
Preview

Mun Yee Low

HR OfficerCloud Sense Sdn Bhd

Ativo dentro de sete dias

Local de trabalho

15th floor, Wisma Chuang. 34, Jln Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Postado em 25 September 2025

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