Customer Care Representative Team Leader

Global Resource For Outsourced Workers

R$2.2-3.1K[Mensual]
No - Makati1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de Telecomunicação, Permissão de transporte, Reembolso Médico

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Presente de Aniversário, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Morte e Desmembramento Acidental, Assistência Médica, HMO

  • Desenvolvimento Profissional

    Programa de diversidade, Treinamento de Trabalho, Desenvolvimento Profissional

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  • Leadership Experience (Supervisory Level)
  • Customer/Client Service Experience is an advantage but not required.
  • Willing to work onsite in Ayala, Makati.


Responsibilities

  • Provide constant direction to team members to ensure that all customer inquiries are properly attended to on time and in the best way possible
  • Create modes of operations that will make customer service easier for team members and customers
  • Provide feedback on performance of team members to management for staff evaluation and reward purposes
  • Monitor performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends
  • Provide assistance to team members experiencing difficulties in the discharge of their duties by giving personal coaching
  • Ensure that equipment needed by team members are available and in good condition for a smooth flow of operations and customer satisfaction
  • If needed, attend to customers who prove difficult to team members and resolve their concerns
  • Act as intermediary between CCR Head and CCR team members to ensure open communication and settle any concerns that may arise in the course of work
  • Perform miscellaneous job-related duties as assigned
Atendimento ao clienteIdioma InglêsResolução de ProblemasÉtica de Trabalho ForteGerenciamento da contaCentral de atendimentoJogador de equipeLiderança
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MARICRIS ZARATE

Recruitment SpecialistGlobal Resource For Outsourced Workers

Responder Hoje 0 Vezes

Local de trabalho

6th Floor, STI Holdings Center. 6764, 1229 Ayala Ave, Legazpi Village, Makati City, 1226 Metro Manila, Philippines

Postado em 13 September 2025

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