Staffing co. Customer Care Representative

Staffing co.

R$1.4-1.9K[Mensual]

No - Cidade do QuezonSem necessidade ExpEnsino Médio Alto/SeniorTempo Inteiro

Recompensas e reconhecimento de funcionário
Bônus de desempenho, Presente de Aniversário, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Benefícios de Habilidades
Equipamento da Empresa
Desenvolvimento Profissional
Treinamento de Trabalho
Tempo de desligamento e Saída
Maternidade e licença de paternidade
Balanço de Vida
Horas Flexíveis

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Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
Provide accurate information about products, services, policies, and procedures.
Process orders, forms, applications, and requests.
Handle and resolve customer complaints with empathy and professionalism.
Escalate complex issues to the appropriate department when necessary.
Maintain customer records by updating account information.
Follow communication guidelines, policies, and procedures.
Strive to meet or exceed customer satisfaction and service goals.
Collect feedback and identify recurring issues to help improve customer experience.

Strong communication and active listening skills.
Problem-solving ability with a customer-first mindset.
Patience, empathy, and the ability to remain calm under pressure.
Basic computer and data entry skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent (some roles may prefer additional education or experience).

Idioma InglêsAtendimento ao clienteJogador de equipeHabilidades TécnicasCentral de atendimento