We are seeking dedicated and compassionate individuals to join our Healthcare BPO team. As a Healthcare Customer Service Representative, you will handle inquiries, assist with claims, verify patient information, and provide support related to healthcare services, insurance policies, and billing concerns. Your role is to ensure that patients and providers receive accurate, timely, and empathetic service.

Key Responsibilities:

• Answer inbound calls, emails, or chats regarding healthcare services, insurance benefits, claims, and billing.
• Assist patients, healthcare providers, and insurance representatives with account inquiries and issue resolution.
• Process and verify patient information, insurance details, and claims status.
• Maintain accurate documentation of interactions in the system.
• Ensure compliance with HIPAA and company data privacy policies.
• Provide clear, empathetic, and professional communication at all times.
• Collaborate with team members to meet performance and quality standards.