Customer Service Associate | Global Hotels and Resorts Program | Ilocos
Sutherland Philippines
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Opinião Anual, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
Assistência Médica, Seguro de saúde, Seguro de Vida, HMO
Desenvolvimento Profissional
Desenvolvimento Profissional
Tempo de desligamento e Saída
Licença médica, Férias Deixadas
Descrição:
Be the Heart of Hospitality Support at Sutherland!
You are joining Sutherland as a Customer Service Associate for our Global Hotels & Resorts account in Ilocos, and you'll be managing room reservations, handle cancellations and modifications, and assist with account management and other inquiries. You'll also address stay complaints and compensation requests, ensuring every guest feels valued and supported.
Join our team to create exceptional travel experiences!
KEY RESPONSIBILITIES
- Provide clear and professional answers to various questions regarding Travel inquiries
- Meet all productivity and quality requirements and guidelines
- Model and work by the company's core values
- Achieve and maintain required metrics and goals
Requisito
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- At least 1 year experience in a customer oriented and/or sales role
- Minimum 6 months experience in Travel or Hospitality industry
- Capable of customer management and can negotiate, overcome objections, and/or upsell/cross-sell
- Excellent English written and verbal communication skills
- Working knowledge on computers
Irene Nuguid
LeadSutherland Philippines
Responder Hoje 7 Vezes
Local de trabalho
G/F, Robinsons Ilocos - BPO Office. 5HHR+QFF, Manor, San Nicolas, Ilocos Norte, Philippines
Postado em 16 April 2025
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>1000 Funcionários
BPO & Centro de Chamadas
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