Customer Service Manager
Global SME Loans Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de refeição
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Outros
Eventos Sociais da Empresa
Benefícios de Habilidades
Viagem Anual da Empresa, Equipamento da Empresa
Desenvolvimento Profissional
Treinamento de Trabalho
Tempo de desligamento e Saída
Deixamento de ressonância, Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Balanço de Vida
Trabalho de casa
Descrição:
- Oversee daily customer service operations and team performance
- Develop and implement customer service policies and procedures
- Train and mentor customer service representatives
- Resolve escalated customer issues and complaints
- Analyze customer feedback and suggest improvements
- Ensure excellent service standards and customer satisfaction
Requisito
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years of experience in customer service management.
- Skills and Competencies: Strong problem-solving abilities, excellent interpersonal and organizational skills, digital marketing knowledge.
- Working Conditions: Office environment, potential for remote work, flexible hours.
- Qualities and Traits: Team player with a strong work ethic, technical skills, and exceptional people skills.
Princess Meneses
HR Operations SpecialistGlobal SME Loans Inc.
Local de trabalho
Unit 2D, 2nd Floor RAE Building, Bayan-Bayanan Ave. Bayan-Bayanan Ave, Marikina, 1800 Metro Manila, Philippines
Postado em 15 May 2025
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Desfinanciado / Anjo
101-500 funcionários
Serviços Bancários e Financeiros
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