Customer Service Manager
Cepat Kredit Financing Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de Telecomunicação
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Outros
Compartilhamento de Lucro
Desenvolvimento Profissional
Treinamento de Trabalho
Tempo de desligamento e Saída
Deixamento de ressonância, Licença médica, Férias Deixadas
- Oversee and monitor all customer service-related concerns on a monthly basis.
- Monitor internal collection activities and ensure timely reporting each month.
- Track and evaluate customer feedback and suggestions to improve service delivery.
- Maintain accurate and up-to-date records of customer inquiries, complaints, and the actions taken to address them.
- Coordinate and communicate effectively with relevant internal departments to address customer concerns and ensure prompt resolution.
- Provide clear explanations, solutions, and guidance to customers to resolve issues efficiently.
- Prepare and submit regular performance reports on customer service metrics monthly.
- Graduate of any four-year Business Course
- Must have product and process knowledge
- Possesses excellent communication and listening skills
- With professional attitude and strong work ethics
- Has the ability to build and maintain good relationship with clients
- Computer proficient especially Microsoft Word, PowerPoint and Excel
Annielou Escalona
HR OfficerCepat Kredit Financing Inc.
Responder Hoje 2 Vezes
Local de trabalho
Room 2402, Jollibee Plaza, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines
Postado em 07 May 2025
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Cepat Kredit Financing Inc.
Desfinanciado / Anjo
101-500 funcionários
Serviços Bancários e Financeiros
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