Customer Service Manager
One Point Contact Inc.
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Tempo de desligamento e Saída
Licença médica, Férias Deixadas
- Oversee the customer service team to ensure high-quality support.
- Develop and implement customer service policies and procedures.
- Monitor customer interactions and feedback for continuous improvement.
- Train and mentor staff to enhance skills and productivity.
- Manage escalated customer issues and resolve complaints effectively.
- Analyze performance metrics to drive service enhancements.
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years in customer service or account management.
- Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
- Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
- Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.
Kristine Maquiling
Recruitment ManagerOne Point Contact Inc.
Responder Hoje 1 Vez
Local de trabalho
1605, 833 Kamagong (Pike) Street, Pasig City, 1605 Metro Manila, Philippines
Postado em 08 August 2025
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One Point Contact Inc.
Desfinanciado / Anjo
101-500 funcionários
Serviços Bancários e Financeiros
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