Customer Service Representative
Metacom Business Process Outsourcing
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Plano de incentivo capital, Bônus de desempenho, Presente de Aniversário, Programa de reconhecimento de funcionário
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Morte e Desmembramento Acidental, HMO
Benefícios de Habilidades
Viagem Anual da Empresa, Espaço de estacionamento, Quartos de Dormir
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Descrição:
- Respond to customer inquiries via phone, email, and chat.
- Resolve complaints and provide effective solutions.
- Maintain customer records and documentation.
- Collaborate with team members to improve service quality.
- Upsell products and services when appropriate.
- Stay updated on product knowledge and company policies.
Requisito
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: Less than 1 year of experience in customer service or related roles.
- Skills and Competencies: Strong interpersonal skills, back office support, sales pipeline management, technical proficiency, and problem-solving abilities.
- Responsibilities and Duties: Providing customer support, handling inquiries, and ensuring customer satisfaction.
- Working Conditions: Office environment; may involve long hours at a desk.
- Qualities and Traits: Team player, organized, financially literate, and fluent in English.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing
Responder Hoje 3 Vezes
Local de trabalho
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Postado em 10 June 2025
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