KMDC Employment Services Customer Service Representative

KMDC Employment Services

R$1.9-2.9K[Mensual]

No - Bulacan1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro

Derivações
Permissão de refeição, Permissão de transporte
Recompensas e reconhecimento de funcionário
Comissões, Bônus de desempenho, Opinião Anual, Programa de reconhecimento de funcionário, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Saúde, SSS/GSIS
Saúde e Bem-Estar
Assistência Médica, Seguro de saúde, Seguro de Vida, Seguro Mental, Seguro de Visão, HMO
Benefícios de Habilidades
Desconto do funcionário, Plano de aposentadoria, Quartos de Dormir

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Provide exceptional customer service via phone.
Assist customers with inquiries, complaints, and service requests.
Maintain a positive, empathetic, and professional demeanor.
Resolve issues efficiently and escalate complex cases as needed.
Document interactions accurately in the customer relationship management system.
Collaborate with team members to improve service quality.

Educational Qualifications: High School Diploma or equivalent required.
Experience Level: At least 1year of experience in BPO preferred.
Skills and Competencies: Proficient in English communication, both written and verbal; strong problem-solving skills; ability to handle complaints effectively.
Working Conditions: Office environment with occasional overtime during busy periods.
Qualities and Traits: Empathetic, patient, detail-oriented, and a team player.

Idioma InglêsAtendimento ao cliente