Customer Service Representative - Alorica Cebu - Work From Home
TalentLink Outsourcing
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Presente de Aniversário, Opinião Anual, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de saúde, HMO
Desenvolvimento Profissional
Programa de assistência ao funcionário, Treinamento de Trabalho, Programa de Mentorship, Desenvolvimento Profissional
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Férias Deixadas, Tempo de voluntariado desativado
Balanço de Vida
Trabalho de casa
Note : MUST READ!
Applicants must be able to report onsite to process necessary documents and receive the device provided by the company. A one-month training will be conducted onsite before transitioning to a work-from-home setup.
- Answer customer inquiries via phone, email, or chat
- Resolve complaints and provide effective solutions
- Process orders, payments, and refunds
- Assist with product and service support
- Maintain accurate customer records in the system
- Communicate clearly and follow company guidelines
- Coordinate with other teams for issue resolution
- Meet performance and quality metrics
- Gather and relay customer feedback
Requirements & Benefits at ALORICA PH:
- Competitive salary package
- No prior BPO experience required — training will be provided
- Open to fresh graduates, SHS/HS graduates, college undergraduates, and vocational graduates
- 20% night differential
- Paid training
- Program incentives
- HMO and government benefits
- 13th month pay
- Paid vacation leave and personal time off
- Anniversary bonus
- Annual performance increase
- Work from home
Prince Villacora
HR ManagerTalentLink Outsourcing
Responder Hoje 7 Vezes
Local de trabalho
4th Floor, Skyrise 1 Building, IT Park, Cebu City, Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines
Postado em 04 October 2025
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Firma de Recrutamento
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