• Interact with customers to provide and process information in response to inquiries, concerns, and requests.
• Handle customer complaints and provide appropriate solutions while following company procedures.
• Maintain a positive and professional attitude towards customers at all times.
• Document and escalate customer feedback to management for continuous improvement.
• Collaborate with team members to meet and exceed customer satisfaction goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years of experience in a customer service role preferred
• Skills and Competencies: Strong verbal communication skills in English
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Strong work ethic and reliability
• Skills and Competencies: Strong people skills and ability to build rapport with customers
• Responsibilities and Duties: Familiarity with call center operations is a plus