Location: IT Park, Lahug, Cebu City

CEBU CITY - ONSITE WORK

As a CSR for our Healthcare Account, you will handle customer inquiries related to health benefits, claims, coverage, billing, and general healthcare services. You will ensure compliance with healthcare regulations while maintaining excellent service standards across every interaction.

Key Responsibilities

• Handle inbound calls, chats, or emails from healthcare members and providers
• Provide accurate information regarding benefits, claims, eligibility, and billing
• Document interactions and follow established healthcare policies and procedures
• Resolve concerns efficiently while demonstrating empathy and professionalism
• Maintain confidentiality and comply with HIPAA guidelines

Qualifications

• College Graduate
• 2nd College Undergrad
• SHS Graduate
• At least 6 months BPO/call center experience (required)
• Healthcare account experience is an advantage
• Amenable to work onsite and on shifting schedules, including night shifts

Why Join Us?

• Competitive salary package + performance bonuses
• HMO coverage on Day 1
• Paid training with comprehensive healthcare knowledge
• Career growth opportunities in healthcare operations
• Supportive and professional work environment