• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide product information and guidance to enhance customer understanding and satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Job Title: Customer Service Representative
• Responsibilities and Duties: Strong ability to handle multiple customer interactions while prioritizing workload.
• Working Conditions: Ability to work in a fast-paced environment with shifting priorities.
• Qualities and Traits: Excellent communication skills, both written and verbal, with a friendly demeanor.
• Qualities and Traits: Strong problem-solving skills and ability to think critically under pressure.
• Qualities and Traits: Empathy and patience in addressing customer needs and concerns.