Job Requirements

• HS Graduate or College Graduate
• with or without experience
• strong communications skills

Responsibilities

• Answer incoming calls, emails, or chats from customers in a professional and courteous manner.
• Resolve customer queries, complaints, and requests efficiently and accurately.
• Provide product/service information and help customers troubleshoot issues.
• Document all customer interactions in CRM or internal systems.
• Escalate unresolved issues to the appropriate departments or team leads.
• Meet or exceed performance metrics such as AHT (Average Handling Time), CSAT (Customer Satisfaction), FCR (First Call Resolution), and attendance.
• Follow company policies and procedures, especially regarding data security and customer privacy.