• Provide exceptional customer support through various channels including phone, email, and live chat.
• Assist customers in resolving issues and answering inquiries in a timely manner.
• Document interactions and maintain customer records accurately.
• Proactively identify customer needs and provide tailored solutions.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent; relevant certifications are a plus.
• Experience Level: Fresh graduate or 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong command of the English language, excellent customer service skills, and effective problem-solving abilities.
• Qualities and Traits: Empathy, patience, and a positive attitude towards customer interactions.
• Responsibilities and Duties: Ability to work under pressure and handle difficult situations with poise.
• Working Conditions: Must be available to work flexible hours, including weekends and holidays.