Description

• Handle customer inquiries and provide detailed information regarding products and services.
• Resolve customer complaints in a professional and timely manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and update account information as necessary.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Excellent problem-solving abilities
• Skills and Competencies: Clear communication skills in English
• Skills and Competencies: Familiarity with call center operations
• Qualities and Traits: Patience and adaptability