• Respond to customer inquiries and provide solutions to their issues promptly.
• Manage customer accounts, process orders, and handle returns or exchanges.
• Maintain accurate records of customer interactions in the database.
• Assist in developing customer service policies and procedures.
• Collaborate with other departments to enhance the overall customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: At least 1 year of experience in Sales (Open for BPO or Non BPO experience).
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and a customer-focused attitude