Customer Service Representative / Call Center Agent

Account: Telco Sales and Financial

Business Partner: CNX

Job Summary:

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives. You will be responsible for assisting customers, resolving concerns, and providing accurate information through phone, chat, or email to ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer interactions in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer issues efficiently and ensure customer satisfaction.
• Document all customer interactions and transactions.
• Meet or exceed performance metrics such as quality, productivity, and attendance.
• Collaborate with other departments to resolve complex customer concerns.

Qualifications:

• At least High School (Old Curriculum) or Senior High School graduate.
• With or without BPO experience (training provided).
• Strong communication and problem-solving skills.
• Amenable to work on shifting schedules, weekends, and holidays.
• Willing to work onsite

Perks and Benefits:

• Competitive salary package
• Monthly performance incentives
• Night differential pay
• Paid training and career development
• Fun, supportive, and dynamic work environment