• Handle customer inquiries and provide solutions in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Update customer records in the database accurately.
• Collaborate with team members to ensure quality service delivery.
• Follow up on customer requests and escalate issues as needed.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Junior (0–2 years).
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and maintain composure under pressure.
• Working Conditions: Must be flexible to work shifts, including evenings and weekends.