Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Maintain an in-depth knowledge of the company's products and services to provide accurate information to customers.
• Identify customer needs and provide appropriate solutions, escalating issues when necessary.
• Assist in scheduling appointments and managing customer accounts efficiently.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong customer service skills, problem-solving abilities, and effective communication in English.
• Qualities and Traits: Team player with a positive attitude and a proactive approach to challenges.
• Technical Skills: Familiarity with call center operations and office software.