• Assist customers with inquiries related to products and services.
• Resolve customer complaints and provide effective solutions.
• Maintain a high level of professionalism and empathy in customer interactions.
• Document and escalate issues as needed to ensure timely resolution.
• Perform follow-up calls to ensure customer satisfaction and retention.

Requirements

• Educational Qualifications: High School diploma or equivalent required.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Proficiency in English language; strong customer service skills; experience in call center environments is a plus.
• Qualities and Traits: Excellent communication skills, patience, and problem-solving abilities.
• Responsibilities and Duties: Ability to work in a team-oriented environment and handle multiple tasks efficiently.