Responsibilities

• Responding promptly and accurately to customer inquiries via phone, email, or chat.
• Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
• Maintaining detailed records of interactions and transactions in the customer management system.
• Providing product information and guidance to customers, assisting with order placements and returns as needed.
• Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Job Requirements

• Previous experience in customer service, call center, or support roles preferred
• Excellent verbal and written communication skills
• Basic computer proficiency (MS Office, email, internet)
• Positive attitude and customer-first mindset
• Patience and adaptability when handling difficult situations
• Attention to detail and accuracy in record-keeping
• Willingness to work flexible schedules, including shifts, weekends, or holidays
• Understanding of data privacy and confidentiality standards
• Ability to follow company policies and procedures
• Professional appearance and conduct