Customer Service Representative

Tuesday Square

R$2.4-2.9K[Mensual]
No - Misamis Oriental1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Incentivos, Bônus de desempenho

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro Dental, Seguro de saúde, HMO, Seguro de saúde

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas, Hora paga desligada, Licença de Doença Paga

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Descrição:

We are looking for a Customer Service Representative to work onsite in Cagayan de Oro City.


What does a CSR do?

  • A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints: 

Provide information

  • CSRs provide information about products and services. They may also offer products and services. 

Answer questions

  • CSRs listen to customers' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat. 

Resolve complaints

  • CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits. 

Process requests

  • CSRs take orders, calculate charges, and process billing or payments. They may also handle returns or replacements. 

Maintain customer accounts

  • CSRs review customer accounts and make changes, if necessary. They may also update customer information. 

Maintain records

  • CSRs keep records of customer interactions. They may also process customer accounts and file documents. 
  • Some skills that are useful for customer service representatives include: 
  • Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.

Requisito

  • Applicants should at least be high school graduates to apply.
  • Applicants should have at least 1 year of BPO Experience to apply
  • Applicants should be available to start ASAP
Idioma InglêsAtendimento ao clienteCentral de atendimento
Preview

Shun Michael Madera

RecruiterTuesday Square

Ativo dentro de sete dias

Local de trabalho

12th Floor, SM CDO Downtown Tower. CM Recto Avenue, corner Osmena St, Poblacion, Cagayan de Oro, 9000 Misamis Oriental, Philippines

Postado em 24 April 2025

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