• Provide exceptional customer service to clients over various communication channels.
• Assist customers with inquiries regarding products, services, and account information.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Collaborate with team members to improve service processes and customer satisfaction.
• Document all interactions accurately in the customer relationship management system.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong English language skills, technical proficiency, and problem-solving abilities.
• Qualities and Traits: Ability to work well in a team and adapt to fast-paced environments.
• Responsibilities and Duties: Familiarity with sales pipelines and call center operations is a plus.
• Working Conditions: Comfortable working in a call center environment with possible weekend shifts.