As a Customer Service Associate for our Antivirus & Digital Security Solutions account in Clark, you’ll be handling inquiries related to refunds, pricing details, resolving duplicate account issues, and understanding customer preferences for competitors, ensuring a positive and supportive experience for our customers as they manage their antivirus needs.

• Provide excellent customer service assistance to clients queries via phone call
• Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers
• Transfer customer calls to appropriate department if required

• Minimum 5 years in an international BPO with training experience preferred
• Excellent verbal and written communication skills
• Good understanding of MS office applications
• Knowledge of operating systems and browsers functions
• Knowledge in basic computer technical functions
• Strong customer service focus
• Strong problem-diagnosis and problem-solving skills
• Good understanding and knowledge of the product
• Ability to adapt to clients-based tools and applications
• Good understanding of performing all end-user services on the phone system

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO with FREE dependent including same-sex partner
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities