Customer Service Representative

StackPH

R$1.9-2.4K[Mensual]
No - PampangaSem necessidade ExpDiplomaTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição, Permissão de transporte

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Presente de Feriado, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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Descrição:

Hiring CSR Agent for SM Clark Pampanga

Location: [SM CLARK PAMPANGA ]

Job Type: [Full-Time/On-Site]


Job Summary:

We are seeking a Customer Service Representative to join our team and be the first point of contact for our valued customers. The ideal candidate is passionate about helping people, solving problems efficiently, and delivering exceptional service in every interaction.


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain customer records by updating account information.
  • Identify customer needs and help customers use specific features or services.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams (sales, technical support, etc.) to ensure customer issues are resolved.
  • Meet personal/team targets and call-handling quotas.


Qualifications:

  • High school diploma or equivalent; college degree is a plus.
  • Without BPO Experience but BPO experience is a plus
  • Probably living in Pampanga or near Pampanga.


Preferred Skills:

  • Bilingual or multilingual abilities.
  • Experience in [your industry: e.g., e-commerce, software, healthcare, etc.].
  • Knowledge of support tools like Zendesk, Salesforce, or Freshdesk.


Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.

Requisito

  • Educational Qualifications: A Diploma in any field is required.
  • Experience Level: No prior experience needed; fresh graduates are encouraged to apply but BPO Experience is a advantage.
  • Skills and Competencies: Strong communication and interpersonal skills; problem-solving ability.
  • Working Conditions: Office-based with a structured schedule; may involve direct customer interaction.
  • Qualities and Traits: Patience, empathy, adaptability, and a customer-focused mindset.
Idioma InglêsAtendimento ao clienteResolução de ProblemasCentral de atendimento
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John Axl

Talent Sourcing SpecialistStackPH

Responder Hoje 0 Vezes

Local de trabalho

SM City Clark. Manuel A. Roxas Hwy, Clark Freeport, Mabalacat City, Pampanga, Philippines

Postado em 01 July 2025

StackPH

Pré-Série A

101-500 funcionários

BPO & Centro de Chamadas

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