• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Communicate effectively with customers via phone, email, and chat to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Assist in the training of new staff by sharing best practices and efficient service techniques.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or up to 2 years of experience in a customer service role.
• Skills and Competencies: Proficient in English language; strong interpersonal and communication skills.
• Skills and Competencies: Solid technical skills to navigate customer service software and tools.
• Qualities and Traits: Strong work ethic with a commitment to delivering high-quality customer service.
• Responsibilities and Duties: Ability to work flexible hours including evenings and weekends, if necessary.