JAC Liner, Inc. Customer Service Representative

JAC Liner, Inc.

R$1.4-1.9K[Mensual]

No - QuezonGraduação/Aluno FrescoEnsino Médio Alto/SeniorTempo Inteiro

Derivações
Permissão de refeição, Permissão de transporte
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, SSS/GSIS
Saúde e Bem-Estar
HMO
Benefícios de Habilidades
Desconto do funcionário, refeições gratuitas
Tempo de desligamento e Saída
Licença médica, Férias Deixadas

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Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls

High school diploma or general education degree (GED) required
1 year of customer service experience or fresh graduate
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Microsoft Office
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications

Atendimento ao clienteCentral de atendimentoHabilidades OrganizacionaisIdioma Inglês