Customer Service Representative (CSR) - Fresh Graduates

E-Solutions IT Services

R$960-1.4K[Mensual]
No - Cidade do QuezonSem necessidade ExpBacharelTempo Inteiro
Compartilhar

Descrição do Trabalho

Descrição:

Job Description:

  • We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSR). This is a non-voice, onsite position located in Quezon City. As a CSR, you will be responsible for providing excellent support and assistance to customers, resolving inquiries, and ensuring satisfaction through various communication channels.

Responsibilities:

  • Respond to customer inquiries and provide timely solutions to issues via non-voice channels (email, chat, etc.).
  • Assist customers with account-related questions, product inquiries, and troubleshooting.
  • Maintain a high level of professionalism and courtesy in every interaction.
  • Document and track customer interactions in the system accurately.
  • Collaborate with internal teams to resolve customer concerns and ensure a smooth experience.
  • Uphold the company’s service standards while ensuring customer satisfaction.
  • Work efficiently within a shifting schedule to provide support during peak hours.

Requisito

Qualifications:

  • At least a college graduate in any field (Finance, Accounting, Marketing, Entrepreneurship, or related fields).
  • Excellent written communication skills, with the ability to respond professionally and clearly.
  • Strong problem-solving and organizational skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Must be flexible and adaptable to shifting schedules.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • A customer-first mindset and a passion for providing exceptional service.
  • Prior experience in customer service or related fields is a plus, but fresh graduates are welcome to apply.

Additional Information:

  • This is a full-time, onsite role located in Quezon City.
  • The position involves a shifting schedule to accommodate different time zones and customer needs.
Atendimento ao clienteÉtica de Trabalho FortePeitoral de Vendas e EncerramentoCentral de atendimentoHabilidades das pessoasGerenciamento da conta
Preview

Nina Stephanie Tanawit

Senior RecruiterE-Solutions IT Services

Local de trabalho

Eastwood Ave. Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines

Postado em 08 April 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.