• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and complaints promptly and efficiently.
• Maintain accurate customer records and update databases.
• Collaborate with team members to enhance service quality.
• Assist in product knowledge training and support initiatives.
• Contribute to a positive and professional team environment.

• Educational Qualifications: Must have a High School or Senior High School diploma.
• Experience Level: 1-3 years of experience in customer service roles.
• Skills and Competencies: Proficient in English; strong customer service skills; intermediate SQL knowledge (Level 2).
• Working Conditions: Onsite
• Qualities and Traits: Excellent communication skills, patience, problem-solving abilities, and a customer-oriented mindset.

Qualifications:

• With at least 1-2 years TSR experience (Level 2)
• Skill Required: SQL