• Provide excellent customer service via phone, email, and chat to ensure customer satisfaction.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall service quality.
• Identify and escalate priority issues to the appropriate departments.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred, but not mandatory
• Experience Level: No prior experience required; entry-level candidates welcome
• Skills and Competencies: Proficient in English, strong interpersonal skills, effective customer service techniques, basic technical skills
• Qualities and Traits: Strong work ethic, ability to handle diverse customer issues, proactive problem-solving skills
• Working Conditions: Comfortable working in a call center environment, flexible hours may be required